Here you can find answers to commonly asked questions.
How does the subscription work? When you purchase a plan, your subscription will auto-renew until you cancel it. At this time, there are only a limited number of boxes available, so once you cancel, you may have to wait for a spot to open up again.
When will I receive my box? All orders will ship on (or slightly before) the 15th of the month. All changes of address must be done using your login by the 5th of each month. The day you subscribe, you will be charged for a box. After that, the renewal is on the 24th of each month, which will be for the box that ships the following month. EXAMPLE: You sign up as a new subscriber sometime between January 15 and February 5. Your first box will ship February 15. Your subscription will auto-renew on February 24. Your next box will ship on March 15, and your subscription will auto-renew on March 24. This cycle continues until you cancel.
When do I need to place my order for it to ship this month? Orders must be placed by the 5th of each month to receive a box for that particular month. Any orders placed after the 5th will be processed for the following month. At this time, this is irrelevant because we typically sell out soon after orders open.
What if I need to change my address?You must do so before your account renews. If you forget, send an email to email@example.com. We can change it for you, up until the 1st of the month. Shipping labels are pre-printed and can not be changed.
How much does shipping cost?DOMESTIC: Single book - $3.95, 2-book box - $6.95, 4-book box - $9.95. INTERNATIONAL: Price varies by country. See a list of prices under the SHIPPING tab. Shipping cost will be updated when you enter your address in your online cart. Click Here For All Rates
Will I receive a tracking number when my box ships? Yes! Once your label is printed, you will receive an email with a tracking number. If you do not receive an email, check your spam folder and make sure the email address on your account is accurate. If you don't receive the email, you can still access your tracking information by logging in to your account. International subscribers will receive information on how to track their boxes separately.
How long does it usually take to receive my box? Monthly Reveal Book Box packages are sent out on the 15th of each month (unless the 15th falls on a weekend or holiday), and tracking information generally takes 24-48 business hours to update. We ship via USPS Priority Mail, and shipping generally takes 2-3 business days for domestic orders. Single books are shipped First Class Mail or Media Mail, depending on weight.
How do refunds/cancellations work?We do not offer refunds on cancelled orders. If you want to cancel your subscription, you must do so BEFORE it renews on the 24th of the month. If your renewal is processed on the 24th, you will receive a box the following month.
Can I skip a shipment? Yes, you'll be able to skip a shipment by logging into your account. You must do so before your subscription auto-renews on the 24th. Otherwise, you will still receive a box the following month. We do not provide refunds for failure to skip prior to auto-renewal. Please do not skip more than two months in a row.
What if I already have a signed copy of one of the books I received? You ARE a romance novel enthusiast. You can always gift it to a friend or donate it to your local library. You could also try contacting your favorite book blog and offering to host a reader giveaway. We do have a Reveal Book Box Paperback Swap group on Facebook you can join. However, we are not responsible for the swaps that take place in the group.
What if I don't like one of the books I received? We try our best to select books our subscribers will enjoy. We have a team of reviewers that checks out each book that is accepted into the boxes. However, every reader has different tastes. As much as we hope you do, we realize every subscriber may not love every book they receive. We do ask that you give every book and every participating author a chance. *Please see above answer.
Do you reveal the authors that are being featured each month? No. The REVEAL is when you open the box and discover what's inside. However, we do tell you some of the upcoming authors we're featuring. You just don't know when! ;)
What if I didn't receive my box? First, check the tracking with USPS. If you have not received your box by the 25th of the month, please let Customer Service know by sending an email to firstname.lastname@example.org. International subscribers, please allow 30 days for your box to arrive.
Why did my friend get a different box than I did? We do send out several different box varieties each month, so not everyone will receive the same thing. We want to be sure the surprise isn't ruined when you see what other subscribers received, before you get your box. Our customers love sharing their boxes on social media, and multiple boxes allow for more surprises. Multiple box varieties allow us to work with lots of exciting authors that you would not otherwise get to read!
Will I get duplicates? We work very hard to avoid shipping duplicates to our subscribers. However, if you receive more than one box each month, there is no guarantee!
Are all of the books signed? Yes. However, some of our authors live overseas, and the cost for them to ship signed paperbacks to the U.S. is astronomical. Therefore, some books may have a signed bookplate on the inside cover, as opposed to one of the pages being signed. You may also receive a bookplate in co-written books.
What is the Scratch & Dent Sale? Nearly every month, at least some books arrive to us damaged from shipping. After subscribers have received their boxes, we hold a flash sale for those damaged books. They are always in readable condition, but have some cosmetic flaws. The books are deeply discounted, and shipping is always free. Subscribers are notified of the date and time of the flash sale via email.
How are the books selected? Authors, if you write Contemporary Romance, and would like to have your books included in the boxes, you may submit your request HERE. Books must be complete standalones or the first in a series. If you are able to provide a digital copy, a member of our Review Team will read it and determine if it will be a good fit. We want to be as certain as possible that each book is a good choice for our subscribers. ALL BOOKS MUST FIT IN A 9"X6" BOX, AND BE SIGNED (not stamped or printed). **When your title is approved, please send non-paper swag as well!!** *At this time, the books we purchase in large quantities are by invitation only, but if your book is approved, you are welcome to send them. The boxes are a great way to promote your titles! Please email us for more information on what we are currently accepting.
Who can send swag? Authors, bloggers, event hosts, or anyone who would like to reach thousands of women! This is a fantastic, affordable way to promote your work or your brand. Our subscribers are (mostly women) readers that are looking to discover new books and authors. You can get your name into their hands by sending us your promotional items to place in the boxes. It's also a great opportunity for direct sales marketing and small business owners who sell women-geared products! We want each box to contain a fun variety of items, so please check with us to see what we're currently needing. We love pens, buttons, stickers, bracelets, lip balm, stress balls, keychains, etc. Items should be lightweight and fit into a 9"x6" box.
Who should I contact if I have questions? Authors should contact Abby by emailing her at email@example.com. Customers with questions should contact Customer Service at firstname.lastname@example.org. General questions can also be sent to email@example.com. Please do not send messages through social media channels, as these tend to get lost and/or have a delayed response.