Here you can find answers to commonly asked questions.
How does the subscription work? When you purchase a plan, your subscription will auto-renew until you cancel it. At this time, there are only a limited number of boxes available, so once you cancel, you may have to wait for a spot to open up again.
When will I receive my box? As of June 15, 2020, all U.S. boxes ship within 10 business days of your order. Your account will auto-renew on the same day every month, until you cancel. EXAMPLE: You sign up as a new subscriber on July 1. Your first box will ship within 10 business days. Your account will renew on August 1 and your next box will ship within 10 business days, and so on.
NON-U.S. boxes ship on the 15th of every month. *AS OF JANUARY 11, 2021, we are no longer shipping internationally. Our last international shipment will go out on January 15.
What if I need to change my address?You must do so before your account renews. If you forget, send an email to firstname.lastname@example.org. We can change it for you, up until your label is printed. After the label is printed, we can not chance the address. You will have to make sure it is forwarded to your new address.
How much does shipping cost?DOMESTIC: Single book - $3.95, 2-book box - $6.95, 4-book box - $9.95, 6-book box - $13.95. INTERNATIONAL: We no longer ship outside of the U.S.
Will I receive a tracking number when my box ships? Yes! Once your label is printed, you will receive an email with a tracking number. If you do not receive an email, check your spam folder and also make sure the email address on your account is accurate. If you don't receive the email, you can still access your tracking information by logging in to your account.
How long does it usually take to receive my box? We ship boxes via USPS Priority Mail, and shipping generally takes 2-3 business days for domestic orders. Single books are shipped via Media Mail.
How do refunds/cancellations work?We do not offer refunds on cancelled orders. If you want to cancel your subscription, you must do so BEFORE it renews.
Can I skip a shipment? Yes, you'll be able to skip a shipment by sending an email to email@example.com with your request. You must do so before your subscription auto-renews. Otherwise, you will still receive a box the following month. We do not provide refunds for failure to skip prior to auto-renewal. You are allowed to skip one month at a time. If you need to pause your account longer than that, you must cancel and reactivate when you're ready to receive a box again.
What if I already have a signed copy of one of the books I received? You ARE a romance novel enthusiast. You can always gift it to a friend or donate it to your local library. You could also try contacting your favorite book blog and offering to host a reader giveaway. We do have a Reveal Book Box Paperback Swap group on Facebook you can join. However, we are not responsible for the swaps that take place in the group.
What if I don't like one of the books I received? We try our best to select books our subscribers will enjoy. We have a team of reviewers that checks out each book that is accepted into the boxes. However, every reader has different tastes. As much as we hope you do, we realize every subscriber may not love every book they receive. We do ask that you give every book and every participating author a chance. *Please see above answer.
Do you reveal the authors that are being featured each month? No. The REVEAL is when you open the box and discover what's inside. However, we do tell you some of the upcoming authors we're featuring. You just don't know when! ;)
What if I didn't receive my box? First, check the tracking with USPS. If you have not received your box a week after it shipped, please let Customer Service know by sending an email to firstname.lastname@example.org.
Why did my friend get a different box than I did? Each box is custom curated based on the preferences you select when joining the club. There are dozens of combinations available each month!
Will I get duplicates? We will never ship you the same book twice, as long as you only receive one subscription. If you have more than one account, you will likely receive duplicates.
Are all of the books signed? Yes. All books have either a signature on a page in the book or include a signed bookplate. You can expect bookplates from authors who live outside of the United States, on books that are co-written, and from some of the traditional publishers who have moved to only providing bookplates. We do try to limit the number of titles with bookplates.
How are the books selected? We have a Review Team of over 30 avid readers and bloggers who read every title submitted for consideration. We work very hard to choose books our readers will love! Authors, if you write Contemporary Romance, and would like to have your books included in the boxes, you may submit your request HERE.
Are all the books standalone titles? Every book we include in the boxes will either be the first in the series OR able to be read as a complete standalone. For example, if you receive Book 3 in a series, rest assured the story can be enjoyed without having to read the other books within the same series. These are called interconnected standalone.
Who can send swag? Authors, bloggers, event hosts, or anyone who would like to reach thousands of women! This is a fantastic, affordable way to promote your work or your brand. Our subscribers are (mostly women) readers that are looking to discover new books and authors. You can get your name into their hands by sending us your promotional items to place in the boxes. It's also a great opportunity for direct sales marketing and small business owners who sell women-geared products! We want each box to contain a fun variety of items, so please check with us to see what we're currently needing. We love pens, buttons, stickers, bracelets, lip balm, stress balls, keychains, etc. Items should be lightweight and fit into a 9"x6" box.
Who should I contact if I have questions? Authors should contact Abby by emailing her at email@example.com. Customers with questions should contact Customer Service at firstname.lastname@example.org. General questions can also be sent to email@example.com. Please do not send messages through social media channels, as these tend to get lost and/or have a delayed response.